Privacy Policy

Last updated Jan 22, 2021

General Information

This website is owned and managed by Takanomi Limited ("we", "our"). Our address is Takanomi Ltd, The Catalyst, Heslington East, York YO10 5GA, United Kingdom.

Information Gathering and Usage

  • We collect several different types of personal data for various purposes. This may include, but is not limited to IP addresses, email addresses, first and last names, phone numbers and address information.
  • We use the data we collect for various purposes including to provide you with services, to notify you about changes to our services and/or products, to provide customer support, to provide you with informaton that may be of interest to you, and to detect, prevent and address technical issues.
  • We use a secure third-party payment processor, Worldpay, to process any payments. We do not see, process or store credit card numbers ourselves.

The information we collect is not shared with or sold to other organizations for commercial purposes, except to provide products or services you’ve requested or under the following circumstances:

  • It is necessary to share information in order to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, violations of Terms of Service, or as otherwise required by law.
  • We transfer information about you if we are acquired by or merged with another company. In this event, we will notify you before information about you is transferred and becomes subject to a different privacy policy.

Legal Basis for Collecting and Processing Personal Data

The legal basis upon which we process the personal data described in this Privacy Policy depends on the personal data we collect and the specific context in which it is collected:

  • Legitimate interest—we have a legitimate interest as a business to communicate information about products and services, and to share other information which we believe may be of interest to you, as long as we do not otherwise harm your own rights and interests.
  • Contract—where we have a contract with you and require the data in order to fulfil our obligations under that contract.
  • Legal obligation—where we are required to process the personal data in order to comply with the law.

Your Right to Opt-Out

You have a right to opt out of our email communications with you. The majority of the emails we send, including our marketing communications, have a link at the bottom of each email allowing you to opt out.

Other service-based emails are required to provide services to you, such as via the software we have available. If you do not wish to receive these, you can either:

  • Adjust the relevant settings from within your account for the relevant service; or
  • Contact us (via the contact information freely available on this website) for assistance or to request account closure.

Correcting Your Data

You can contact us to rectify or otherwise update any information we may hold about you. If you are a user of the software services we have available, certain information can also be updated directly from within your account on the relevant service.

Cookies

  • A cookie is a small amount of data, which often includes an anonymous unique identifier, that is sent to your browser from a web site’s computers and stored on your computer’s hard drive.
  • Cookies are required both to use the services we have available and to use this website.
  • Where login facilities exist, we use cookies to record current session information, but do not use permanent cookies for this purpose. If you are registered to use one of our software services, to help keep your account secure, you are required to login to your account periodically.
  • If you do not wish to use cookies from us please discontinue using this website and other services we provide.

Data Storage

We use third party services (see the next section) to provide the necessary hardware, software, networking, storage, and related technology required to run this website. Although we own the code, databases, and all rights to the service, you retain all rights to your data.

Password information relating to any registered account you may hold with us is not known to us. Instead it is stored via a salting and hashing mechanism designed to simply recognize when the correct password has been entered. It does not facilitate retrieval of the password. If you have forgotten your password, you will need to use the appropriate link on the login page of this website to request a new one is sent to you.

We may retain certain personal data entered by or created for you for future use, such as for monitoring the efficacy of the services provided to registered users and our related marketing activities, unless otherwise subject to instruction by you (see Right to Be Forgotten).

Third Party Services

We integrate with the following third-party services:

  • Fortrabbit—to host this website and provide the software services we have available. In turn, Fortrabbit uses AWS (Amazon Web Services).
  • Rackspace—for a content delivery network.
  • Mailgun and Infusionsoft—to provide emailing services.
  • Worldpay—to process payments on our behalf.

As a result of our use of third-party services, data may be transferred from the EU (or UK) to the US to enable provision of those services. Such data transfers use the EU-US Privacy Shield amongst other valid lawful mechanisms. For further information, you should consult the specific services referred to above.

Right to Be Forgotten

If you are based in the EU or the UK, you have the right to request that we remove any information we may hold that relates to you. Such requests must be submitted to us in writing via the contact information available on this website, and will be processed within a commercially-reasonable timeframe in accordance with applicable laws.

Data Accessibility

If you are based in the EU, you have the right to view the data we hold about you, be told what the purposes are for that data, discover who that information has been disclosed to and determine how long we will hold the data for. Any such request should be submitted to us in writing via the contact information available on this website, and will be processed promptly in accordance with applicable laws.

Data Protection Officer

Our Data Protection Officer is Stephen D Shaw, who can be contacted with any queries via the contact information that's freely available on this website.

All such queries will be responded to as soon as possible, and certainly within a 30 day period.

Disclosure

We may disclose personally identifiable information under special circumstances, such as to comply with legal obligations.

Personal Data Relating to Children

We do not knowingly collect or process data from children under the age of 13. If you are under 13 years old, please discontinue using this website, our software services, and related websites.

If we become aware that such data has been processed, we will make all reasonable efforts to remove that data from our systems.

Changes

This Privacy Policy is kept under review and may be periodically updated. We will notify you about significant changes in the way we treat personal information by sending a notice to the primary email address you have provided to us or by placing a notice on our site.

Questions

Please address any questions about this Privacy Policy using the contact information freely available on this website.