Contact Us
Send Us A Support Ticket
For the quickest response, please use the support site in the first instance for any query:
This includes a knowledgebase which may enable you to retrieve an immediate answer to your enquiry.
If you are unable to find an immediate solution, you can add a support ticket – just click the ‘Submit a Ticket’ link, and select the relevant department.
Upon receipt of your message we will get back to you as soon as possible, often within just a few hours – but in case of high volume please allow up to 2 working days.
Alternative Contact Methods
If for any reason you have difficulty using the support site, you can also contact us via the email supportteam [at] takanomi.com, and again we aim to get back to you within 2 working days.
Other contact details are as follows:
Telephone: +44 845 124 9655 (UK)
Please note we do not provide telephone support unless we feel in our sole discretion it is warranted – the support site above allows us to keep track of your enquiry and deal with it far more effectively and efficiently.
You are however able to leave messages on this number if you wish, which will be forwarded to the support team and dealt with accordingly – to help us respond to you, you must clearly leave your email address, along with any other contact details.
Fax: +44 1904 352418 (UK)
Post:
Takanomi Limited
Moneypenny House
Ellice Way
Wrexham
LL13 7YT
United Kingdom
